Having enjoyed a near 20-year career at Sun Microsystems, Beric was engaged in almost every imaginable support role, from field service to software phone support, to fly-and-fix, culminating in management of a $25M service Region. He managed a team of 24 direct and partnered staff across three time zones, servicing a mix of development, enterprise and government customers. He has participated in and led numerous projects resulting in process improvements and cost savings; his most recent success coming from a prestigious JD Power "Excellence in Service" certification after assembling a cross-departmental team of two dozen Subject Matter Experts.
Contact Beric to exploit his expertise in the following areas:
- Customer Satisfaction/Advocacy »
- Service Level Agreements (SLAs)
- Process Improvement
- Escalation/Crisis Management »